> Astroflame Delivery: Common Questions & Answers
When is the cut off time for next day or AM delivery?
For in-stock items orders received before 2pm (Monday-Friday) are generally dispatched for delivery on the following working day (Monday-Friday). All dates quoted for despatch are estimates only and are not guaranteed. We will endeavour to meet these dates but shall have no liability for any delay in despatch or delivery or any damage or loss occasioned thereby. We may deliver products pursuant to any order by instalments.
When will I receive my invoice?
All VAT invoices are sent upon dispatch to the original email address provided when your order was placed.
Can I track my delivery?
Once your order has been despatched from the Astroflame warehouse please contact us to get a tracking number from our courier service.
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> Delivery/Returns
For in-stock items orders received before 2pm (Monday-Friday) are generally dispatched for delivery on the following working day (Monday-Friday). All dates quoted for despatch are estimates only and are not guaranteed. We will endeavour to meet these dates but shall have no liability for any delay in despatch or delivery or any damage or loss occasioned thereby. We may deliver products pursuant to any order by instalments. If we are unable to deliver the goods for any reason,you will be contacted and you will not be obliged to pay for the goods which have not been delivered, you also have the option to cancel the goods that have been delivered, however we shall not be liable for any loss of income or profit which may have been caused by the delay or non delivery of goods.
For information about our returns policy please click here.
> Ask a Question
If you've got a question about this product or need some technical help get in touch with the Astroflame sales or technical team to discuss your requirements today. We are open Monday to Friday 8:00am to 5:30pm. You can always contact us on the following:
Web Page Last Modified: 28th July 2025