> Astroflame Tech Hub: Product FAQs & Expert Knowledge
The Astroflame Tech Hub is your trusted source for product FAQs, general enquiries and expert advice. Whether you're seeking information about Astroflame's product range, fire protection solutions or general safety guidance the Astroflame Tech Hub is the right place. Easily access detailed answers, technical support and the latest fire and safety insights. Just filter by options seen in the drop down menu or search for your enquiry.
Select a filter option or search for a keyword and then press enter:
A: Once your order has been despatched from the Astroflame warehouse please contact us to get a tracking number from our courier service.read more...
Q: When will I receive my invoice?
A: All VAT invoices are sent upon dispatch to the original email address provided when your order was placed.read more...
Q: When is the cut off time for next day or AM delivery?
A: For in-stock items orders received before 2pm (Monday-Friday) are generally dispatched for delivery on the following working day (Monday-Friday). All dates quoted for despatch are estimates only and are not guaranteed.read more...
Q: Are there any products that cannot be returned?
A: Bespoke orders are non-returnable/refundable under any circumstances, which you will be made aware of upon enquiryread more...
Q: How long do I have to return my item(s)?
A: On standard stock items you have 30 days from date of despatch to inform us of any problems, outside of this we have a zero returns policyread more...
A: Please contact Astroflame and you will be emailed a returns form to fill in, please include any of your returns reference number(s). Once a return has been agreed you have 5 working days to return the goods to us. read more...
Q: How do I apply for a Astroflame trade account?
A: To apply for a Astroflame Credit / Trade account just fill in the application form please click hereA: Alternatively, please fill in a downloadable application form (PDF file) HERE and send it to us.
Q: What are intumescent seals?
A: Intumescent seals are materials that expand significantly when exposed to heat, such as during a fire.A: This expansion helps to close gaps around fire doors, preventing the passage of fire and smoke.
read more...
Q: Why are intumescent seals important for fire doors?
A: Fire doors are designed to contain fires, and intumescent seals are a key component in achieving this.A: They help to maintain the fire and smoke resistance of the door assembly. read more...
Q: What types of intumescent seals are available?
A: Fire-only seals: Expand under heat to block fire.A: Fire and smoke seals: Expand under heat and also include a brush or rubber seal to block smoke at ambient temperatures. read more...
Q: What are the key things to remember?
A: Always use the correct type of intumescent seal for your fire door.A: Regularly inspect and maintain the seals. read more...
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Aluminium Door Edge Guard click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FlexiFire click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Interdens® click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Eco Telescopic Letter Box FX click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Telescopic Letterbox FXC 30/60 click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Telescopic Letter Box click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FR Door Viewer click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro HS Door Viewer click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Contract FR Door Viewer click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the AstroGrille click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Plates click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro U Channel click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro ASP & ASP/TF click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro ASDB/SM Seal click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro ASDB and ASDBX Seals click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Raven Products Door Seals click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Raven Products Smoke Seals click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Raven Threshold Smoke Seals click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the ASMS & ASMS/DA Meeting Stile Seals click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro AS Audio Seal click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FingerKeeper Commercial Front click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Saver Elite Front click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Guardian Front and Rear click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Guard Clear click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Keeper Industrial TPV click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Finger Keeper Industrial - RP62 click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Defender RP click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Defender RPQR click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Defender click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Protecta click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Defender - Glass click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Defender - Washable click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro DigiSaver click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro AluSlide Finger Guard click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FingerKeeper Rearguard click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger Saver Elite Rear click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Finger SlimGuard Rear click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Corner Guard UV click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Corner Guard Commercial click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Corner Guard Cork click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Door Slam Stopper click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Window Restrictor click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Framevent PVCu Ventilators click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Framevent Hi-Flow Ventilators click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Framevent Hi-Flow Plus Ventilators click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Trickle Vents - Flush Fit click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Dorgard SmartSound click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro X Series CE Pipe Collar click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP Pipe Closer click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro X Series CE Pipe Wrap UL click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro X Series CE Pipe Wrap click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Pipe Wrap click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Thermal Fire PS click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro X Series Pillow click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FR Ceiling Valve click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Ceiling Fan Firestop click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro DS Duct Sleeve click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro DS Low Profile Duct Sleeve click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Blazetrap7®Rapid Outlet Box System (ROBS) click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Putty Seal click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FRA Socket Box Insert click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro FRA Socket Box Cover click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Clad - AFFRCLAD35 (FF102/25) click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Clad - AFFRCLAD75 (FF102/50) click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro CavGuard Roll 65 click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro HS Compound click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR EX Mortar click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Boards click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Coating click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Batt click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Coat - Spray Grade click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PS Coat click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Intu Mastic - Trowel Grade click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro LC Loft Cone click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Lumi Cover click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro DL Cover click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro Lumi Canopy click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Acrylic click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro PFP FR Graphite click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro INTU Mastic click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Astro HPE Sealant click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the Soudal Fire Rated Expanding Foam click the red link.
Q: Where can I download any product data sheets?
A: For data sheets, test reports and more information about the BLUE 60 click the red link.Cannot find what you are looking for then get in touch: tel 01329 844 500 or email sales@astroflame.com
TECH HUB : ASTROFLAME TECH HUB : PRODUCT FAQS : TECHNICAL SUPPORT : PRODUCT SUPPORT : PRODUCT DOCUMENTATION : ASTROFLAME PRODUCT FAQS : ASTROFLAME TECHNICAL SUPPORT : FIND ANSWERS ABOUT ASTROFLAME : WHERE TO FIND ASTROFLAME PRODUCT ANSWERS : ASTROFLAME QUESTIONS : ASTROFLAME ANSWERS
> Delivery/Returns
For in-stock items orders received before 2pm (Monday-Friday) are generally dispatched for delivery on the following working day (Monday-Friday). All dates quoted for despatch are estimates only and are not guaranteed. We will endeavour to meet these dates but shall have no liability for any delay in despatch or delivery or any damage or loss occasioned thereby. We may deliver products pursuant to any order by instalments. If we are unable to deliver the goods for any reason,you will be contacted and you will not be obliged to pay for the goods which have not been delivered, you also have the option to cancel the goods that have been delivered, however we shall not be liable for any loss of income or profit which may have been caused by the delay or non delivery of goods.
For information about our returns policy please click here.
> Ask a Question
If you've got a question about this product or need some technical help get in touch with the Astroflame sales or technical team to discuss your requirements today. We are open Monday to Friday 8:00am to 5:30pm. You can always contact us on the following:
Web Page Last Modified: 28th July 2025