> Astroflame Returns: Common Questions & Answers

How do I return item(s)?

Please contact Astroflame and you will be emailed a returns form to fill in, please include any of your returns reference number(s). Once a return has been agreed you have 5 working days to return the goods to us. You must include the returns form in the parcel. Such products must be delivered and all charges paid to us at our business address seen at the footer of our website. Such products must be received by us in good condition suitable for re-sale before any questions of credit or replacement can be considered. We reserve the right to charge a re-stocking charge to cover courier and administrative costs. we will inform you of this restocking charge before you despatch the goods back. All refunds will be made in the same form of payment that you used.

How long do I have to return my item(s)?

On standard stock items you have 30 days from date of despatch to inform us of any problems, outside of this we have a zero returns policy.

Are there any products that cannot be returned?

Bespoke orders are non-returnable/refundable under any circumstances, which you will be made aware of upon enquiry.